Infrastructure Engineer (Senior)

WHO ARE WE?

SmartSearch’s award-winning platform provides a comprehensive Anti-Money Laundering verification suite for UK and international markets, protecting our clients through the most advanced and comprehensive features available from an AML provider.

In 2021 we were recognised by the Financial Times as one of the Top 1000 fastest-growing companies in Europe for the 4th consecutive year and won the Yorkshire Post Excellence in Business Award - Digital & Technology, as well as being named in the renowned RegTech100 list for 2022.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

THE ROLE

With at least 4 years experience in an infrastructure engineer or similar role, the successful candidate must have demonstrable experience and a thorough understanding of most of the following technologies;

• VMware ESX

• Microsoft Windows Server 2016/2019 and Hyper-V virtualisation

• Veeam Backup and Replication

• Microsoft Teams and IP Telephony

• Microsoft Azure virtualization and Office 365

• Networking administration, including next-gen firewalls and managed switching

• Powershell scripting and automation

ROLE RESPONSIBILITIES

• To work with the Support Team and handle escalated technical queries and issues within SLA

• To gain a full and complete understanding of the SmartSearch IT infrastructure and be proactive in suggesting improvements where possible and/or necessary

• To be a ‘champion’ for the internal infrastructure and security

• To work independently on assigned projects through to completion and train other team members on those new technologies

• To liaise with the heads of department to understand their IT requirements and resolve any specific issues they might have

• To attend the departmental technology workshops and aid the departmental technology champions in implementing technical solutions for their challenges

• To actively research and stay up to date with emerging technologies

• To comply with all technical and security policies and processes

• To provide input to the security presentation given to all new employees as part of their induction

• To be included in part of the on-call rota for escalated out of hours technical issues raised by staff and pro-active monitoring – after probation, subject to sign off by the Head of Technology

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

• Experience of supporting an internal infrastructure, networking, and software products

• Experience of troubleshooting and diagnostics within Windows based environments

• Experience of networking and connectivity troubleshooting and diagnostics

• Thorough understanding of Windows operating systems, both server and client

• Experience of Microsoft Cloud technologies

• Experience of backup and replication technologies

• Experience of server and desktop virtualisation technologies

• The ability to work well in a team of technical personnel but also have the initiative to work independently and proactively manage workload efficiently

• Strong Customer Service focus with the ability to listen and communicate at all levels both written and verbal

WHAT IS LIFE LIKE AT SMARTSEARCH?

• We have fantastic facilities at our head office in Ilkley which was designed with employee welfare and fulfilment in mind and includes numerous breakout areas, reading space, an onsite gym, onsite parking, gaming area, pool table and table tennis, free fruit delivered weekly

• There are excellent progression opportunities within our company growth plans based on personal development goals and regular feedback and reviews

• Training and development is provided by talented team members, enthusiastic leadership and industry experts

• Our excellent benefits package includes 25 days annual leave rising with each year of employment up to a maximum of 30 days per year.

• Employee referral bonus

• Various weekly recognition schemes

• Employee engagement and activities committee that plans activities throughout the year

• Two big company celebrations per year - summer and winter events

• Company pension scheme, comprehensive private medical scheme and life insurance

• We are an equal opportunities employer and have a proactive focus on inclusion & diversity and supporting social mobility through our DE&I Group; we are keen to meet with a diverse pool of candidates

As part of this role, you will have the opportunity to work on many exciting projects, essential to support the continued growth of the business. In the previous 12 months the infrastructure team have worked on many varied and exciting projects, including but not limited to:

• Expansion and migration of some services and servers into Microsoft Azure

• Deployment, and integration of Microsoft Teams

• Migration of ~130 staff from 100% office-based staff onto remote working solutions

• Building a SharePoint solution to support the business and centralise documentation and improve collaborating working

• Major version upgrades of both VMware ESX and VMware Horizon

• Successful ISO27001 accreditation at the first attempt

In next 12 months, the following projects are planned (amongst others) and whilst you may not be directly involved, you will have the opportunity to build your skills on these technologies and shadow the implementation engineers where appropriate for your development:

• Deployment of additional data classification technology, utilizing Microsoft’s Enterprise Mobility Suite

• Deployment of Microsoft InTune to more effectively secure data on mobile devices

• Migration from traditional ADFS SSO onto Microsoft’s Azure platform