Technical Administrator

SmartSearch’s distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

 

HOW WILL YOU MAKE A DIFFERENCE?

The Technical Administrator will be responsible for administration tasks within the Technology department. You will also be expected to complete information security questionnaires from SmartSearch’s clients and prospects. You will be able to lean on the technical resources within the department to build your own working knowledge of our systems and controls.

 

ROLE RESPONSIBILITIES

  • Processing warranty and insurance claims with vendors and insurance providers, ensuring that repairs are carried out within SLA.

  • Completing security questionnaires from prospects and clients.

  • Updating the security questionnaire knowledge base.

  • Placing orders with suppliers on behalf of the technical teams.

  • Keeping SharePoint assets and warranty items up to date following purchases and renewals.

  • Documenting minutes and actions from Information Security Committee meetings and following these up as appropriate.

  • Managing technical documentation ensuring that owners are reviewing within agreed timeframes.

  • Collecting data to support the Information Security Committee.

  • Production of KPIs (key performance indicators) to support the technical management team.

  • Processing software and warranty renewals through vendors ensuring cover is maintained.

 

WHAT IS LIFE LIKE AT SMARTSEARCH?

  • We are a multi-award winning Tech company with an aspirational mentality.

  • Our recognitions include being named in the renowned RegTech100 list for 2022, Great Place To Work Certified since 2022 and we’re one of the the fastest growing companies In Europe.

  • We have fantastic facilities at our head office in Ilkley which has direct train links from Leeds and Bradford and on-site parking.

  • Employee welfare and fulfilment is a priority, whilst encouraging people to be themselves. We provide comfortable breakout areas, wellbeing champions, mental health first aid, reading spaces, prayer room, an onsite gym, gaming area, healthy vending machines, and fresh fruit delivered weekly.

  • Flexible hybrid work policy.

  • There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support.

  • Regular training will develop your skills and the Mentor Scheme offers fantastic support for your progression.

  • Our excellent benefits package includes 25 days annual leave per year, rising to 30 with each year of continuous employment.

  • Employee referral bonus and various weekly recognition schemes help us to demonstrate our appreciation and teamwork.

  • Employee engagement and activities committee that plans social and charitable activities throughout the year.

  • Two big company celebrations per year – summer festival and winter party and awards ceremony.

  • Company pension scheme, comprehensive private medical scheme and life insurance.

  • We are a diverse and inclusive group of people and proactively encourage D&I and supporting social responsibility through our DE&I Group, charities, support for local schools, wellbeing champions and partnerships with external suppliers.

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

  • Strong customer service focus

  • The ability to listen and communicate excellently at all levels within the business, both in writing and verbally.

  • The ability to work well in a team but also have the initiative to work independently and proactively manage your own workload efficiently.

  • Have a desire to gain and maintain an in-depth knowledge of SmartSearch’s Information Security Management System.

  • Previous experience of Microsoft Sharepoint.

Advantages

  • Experience using a ticketing system such as FreshDesk, HaloITSM, Service Now etc.

  • Existing knowledge of ISO27001

  • 1-2 years industry experience in a similar role

Apply for this role

You want to work with us? Great! Apply now via email by clicking the button below or contact us directly at recruitment@smartsearch.com. Don’t forget to attach your CV and covering letter.

Apply Now
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