Whitepaper Digitalisation and innovation in the accountancy sector Digitalisation and innovation in financial services - what are they, why are they important and how can you achieve them? Over recent years, but particularly throughout the pandemic, the terms digitalisation and innovation have been used frequently and synonymously, with an underlying assumption that accountancy firms should be doing both. But what are they? Why are they important? And what tools can accountants put in place to protect themselves as they achieve them?