Bank details UK clients

Sort Code: 53-61-23

Account Number: 63682214

Account name: SmartCredit Limited

Card payments

Please call 0113 487 1735 between 8.45 and 5pm Monday to Friday.

Please quote your invoice number with every payment.

Our standard payment terms are usually 7 days. Please check your contract for further information.

Please feel free to drop an email to creditcontrol@smartsearch.com with the date of payment, the amount, and the reference quoted.

Our standard terms are 7 days, and our letters are automated so will continue if payment is not received. If you think there is going to be a delay of more than 7 days from the payment due date detailed on your invoice, please drop the team an email at creditcontrol@smartsearch.com If you have received a final notice or later letter, you will need to speak to the team urgently on 0113 487 1735.

Please contact the team if you are experiencing any difficulties in paying your invoice by emailing creditcontrol@smartsearch.com or calling 0113 487 1735. In these circumstances our team would recommend paying what you can, if anything, and contacting Emma or Donna.

First step: refer to your contract as your minimum term is detailed on this document. If you are still within your contractual period, the invoice is due and payable. Any further questions can be answered by your Customer Success Manager on 0113 238 7660.

Second step: if you believe you have served notice and your account is now on a rolling annual plan, please contact your Customer Success Manager urgently on 0113 238 7660. Please note, all notice must be in writing and in accordance with your terms and conditions.

If you still need any assistance with your invoice, please contact Donna or Emma on 0113 487 1735.

Please check your contract terms and conditions as there is an annual price increase that is detailed in this documentation. This information can be discussed with your Customer Success Manager on 0113 238 7660.

On your contract there is a minimum term, please refer to your contract. If you believe you have reached the end of your minimum term, our service is a rolling contract so will continue if notice is not served. See our section on 'I want to cancel my contract'. This information can be discussed with your Customer Success Manager on 0113 238 7660.

This information can be discussed with your Customer Success Manager on 0113 238 7660. They can run through your package and how many platform credits are included in your plan.

As per your terms and conditions, credits are not rolled over into the next contract year. 

SmartSearch licence fees cover the following: full platform access, continuous upgrades, and support.

Your platform includes full access to SmartSearch search types, including UK, international, and business searches. You also have integrated AML checks with automatic Sanction & PEP screening for every search.

All feature updates and developments in the platform, including any upgrades to meet evolving regulations.

Licences cover the number of users detailed in your agreement; if you wish to add more, please contact the Customer Success team.

Our platform also provides secure hosting for your search data.

You can also benefit from PRO licences, which include additional features like a risk assessment tool for bespoke questionnaires, search configuration customisation, history trails for audit transparency, custom fields for deeper investigations, co-branding options, self-serve reporting, and document storage.

If you wish to add this to your account, please speak to your Customer Success Team on 0113 238 7660.

The SmartSearch Monitoring Fee covers ongoing AML compliance by automatically screening your client records against global PEP, sanctions, and risk lists every day. It is volume-based, keeps data up to date, and ensures you stay compliant without manual effort.

The platform offers daily screening against global lists, such as PEP, sanctions, SIP, RCA, and SIE lists. Updates are pulled nightly from our trusted data partners, ensuring real-time compliance.

Fees for monitoring are based on the number of monitored records, rather than time. The volume of accounts covered by your monitoring fees is detailed in your contract. If you require further information, please call 0113 238 7660.

Notice must be served in writing to notice@smartsearch.com Please quote your company name in that email. Your Customer Success Manager will then contact you with your contract end date. Please note, your contract will continue in effect for a period of three years and thereafter renews for periods of one year until terminated by either party giving to the other not less than three months’ prior written notice which can be given at any time and will expire on the last day of the Initial Period or any anniversary of that date, Please refer to your contract and terms and conditions or call 0113 238 7660.

If your contract is still running the company is still liable for the full contract term. It is recommended to speak to your Customer Success Manager on 0113 238 7660 to discuss the best way forward.

If your company is being acquired or being bought by another company, then either you can pay the remaining contractual term, or you can arrange a novation for the purchasing company to take over the contract. Please note, contracts remain valid with the original company if the novation is not signed. For further information please call 0113 238 7660 as soon as possible after you know your circumstances will be changing.

You can re-set your password using the following link: app.smartsearch.com. Just enter your email address, select Password, and then click Forgot your password?

 Alternatively, you can phone the Customer Success Team on 0113 238 7660 who will be happy to assist you further.

This information can be discussed with your Customer Success Manager on 0113 238 7660. They can run through your package and how many platform credits included in your plan. If you require more credits, your Customer Success Manager can advise how these can be added to your account.

Please phone the Customer Success Team on 0113 238 7660 who will be happy to assess your needs.

If you need to contact someone in the Customer Success Team, please phone 0113 238 7660. Please ask for the name of your customer success manager and the team will provide their contact details or put you through to the relevant team so someone can answer your questions immediately.

If you need to contact someone in the Customer Success Team, please phone 0113 238 7660. Please ask for the name of your customer success manager and the team will provide their contact details or put you through to the relevant team so someone can answer your questions immediately.

If you have any further questions about your contract or terms and conditions our friendly Customer Success Team can deal with all questions from platform performance through to contract explanations. They are there to help you on 0113 238 7660.