B&CE came to SmartSearch to improve their customer journey and speed up claim payments

Before SmartSearch, B&CE’s AML processes were time-consuming and inefficient.

B&CE came to SmartSearch looking for a quicker and more efficient way of completing AML checks.

Now B&CE have SmartSearch integrated into their systems, allowing them to quickly and easily verify individuals. They also use the web browser for manual checks. B&CE have regular contact with their dedicated Account Manager to ensure they are making the most of the service for their specific needs, and to give them the peace of mind that any queries will always be responded to in a friendly, professional and helpful manner. 

The service is robust – we have experienced little or no downtime and communication from SmartSearch is excellent with updates, credit alerts and monthly reports detailing usage.

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