B&CE is a not-for-profit financial services company based in Crawley, West Sussex. The company provides insurance-based products to people working in the UK construction industry.
The Brief
Before SmartSearch, B&CE’s AML processes were time-consuming and inefficient. B&CE came to SmartSearch looking for a quicker and more efficient way of completing AML checks.
The Solution
Now B&CE have SmartSearch integrated into their systems, allowing them to quickly and easily verify individuals. They also use the web browser for manual checks. B&CE have regular contact with their dedicated Account Manager to ensure they are making the most of the service for their specific needs, and to give them the peace of mind that any queries will always be responded to in a friendly, professional and helpful manner.
The Results
- Excellent support from dedicated Customer Success Manager
- Improved productivity
- Seamless integration with CRM
"The service is robust – we have experienced little or no downtime and communication from SmartSearch is excellent with updates, credit alerts and monthly reports detailing usage."
-Rita Hens, Customer Services Manager, B&CE
