Nicklin Accountancy Services Limited is an award-winning accountancy firm that provides an end-to-end service for businesses, owners and their families. They are more than just accountants, they are tax specialists who exist to ensure that you keep more of the hard earned assets you work hard to accrue, offering dedicated advice designed to support you at every stage of your business and personal journey.

The Brief

Nicklin approached SmartSearch with the desire to find an AML solution that provides an efficient solution and service that would support them in complying with their AML obligations. Prior to adopting SmartSearch, Nicklin faced numerous challenges in their compliance procedures. They relied on manual processing and time-consuming steps, which not only strained their resources but also hindered their ability to meet compliance obligations efficiently.

These outdated methods led to slow and disjointed processes that created silos between various departments within the company. As a consequence, the onboarding process for clients and partners became needlessly protracted, impacting the overall productivity and customer experience.

Nicklin needed a solution that allowed them to carry out UK Individual Checks, International Business Checks, Document Verification and more in order to meet their compliance obligations.

The Solution

By implementing SmartSearch’s next-generation AML and Compliance solution Nicklin were able to achieve their goals, save time and improve their internal processes. By taking advantage of SmartSearch’s UK individual Checks which work in real-time, delivering the most accurate KYC checks on the market in just 2 seconds, with enhanced due diligence being run on any matches automatically, the company have stated this solution has been their most beneficial especially as they have seen a recent surge in new applicants and this has allowed them to perform faster and more streamlined customer onboarding.

Nicklin are also reaping the rewards of SmartSearch’s International Business Checks which are conducted in less than 2 minutes . These are then cross-checked against multiple data sources, to ensure the highest and most accurate pass rate.

SmartSearch’s innovative SmartDoc solution also allows the company to benefit from a convenient and cost-effective document check that incorporates facial recognition for additional security. By combining document authentication technology, biometric verification and liveness detection techniques, the solution provides a true picture of their customer, helping them meet their AML obligations and save valuable time while doing so.

Finally, SmartSearch’s industry leading TripleCheck solution allows them to use a combination of three of the most advanced technologies; market-leading AML checks, sophisticated facial recognition techniques and robust fraud checks, enabling them to quickly and efficiently onboard new clients.

The Results

• Streamlined internal processes
• Enhanced customer experience
• Transparent compliance oversight

Since integrating SmartSearch into their operations, Nicklin has witnessed a transformative shift. The solution automated their compliance procedures, eliminating the need for laborious manual tasks. This not only streamlined their processes but also fostered seamless collaboration between different departments, promoting a harmonious work environment. As a result, they now boast a swift and efficient onboarding process, cutting down the time it takes to get clients up and running and delivering a superior user experience for clients and partners. This not only saves Nicklin time and resources but also enhances the initial experience for their customers, setting a positive tone for their ongoing relationships.

Moreover, the solution has revolutionised their compliance processes. They now have a comprehensive system in place that ensures every aspect of compliance is met with precision. This level of control and transparency has improved their confidence in their regulatory adherence and mitigated potential risks for them. It's not just the company’s compliance that's improved; their user experience has also received a significant boost. Clients and partners now interact with their platform effortlessly, enjoying a smoother, more intuitive interface.

This, in turn, has translated into higher satisfaction rates and loyalty. Internally, their processes have been refined, allowing different departments to collaborate seamlessly. This new-found efficiency not only improves their overall productivity but also fosters a more cohesive and productive work environment.

As a result of using SmartSearch, the organisation has halved the amount of time they spend each week on meeting their AML obligations, time that they can better invest elsewhere in the business. The all-encompassing benefits of SmartSearch have left the company with a solution they can't find a single fault with, as it has truly revolutionised their operations.

“I would not hesitate to recommend SmartSearch. From the moment we onboarded to the support we have received throughout; we have not faced any issues whatsoever. The solution has allowed us to meet our AML obligations more efficiently and has allowed us to benefit from faster onboarding of clients, increased overall compliance oversight, a big reduction in manual workload, improved user experience and a big improvement in our internal processes.”

- Paul Clayton, Director at Nicklin Accountancy Services Limited.