Terms and Conditions

Bank details UK clients

Sort Code: 53-61-23

Account Number: 63682214

Account name: SmartCredit Limited

Card payments

Please call 0113 487 1735 between 8.45 and 5pm Monday to Friday.

Please quote your invoice number with every payment.

Our standard payment terms are usually 7 days. Please check your contract for further information.

Our letters are all automated. If you have made a payment in the last 48 working hours, it may be that the payment has crossed with your letter. Please feel free to drop an email to creditcontrol@smartsearch.com and we can look into this for you.

Our standard terms are 7 days, and our letters are automated so will continue if payment is not received. If you think there is going to be a delay of more than 7 days from the payment due date detailed on your invoice, please drop the team an email at creditcontrol@smartsearch.com If you have received a final notice or later letter, you will need to speak to the team urgently on 0113 487 1735.

Please contact the team if you are experiencing any difficulties in paying your invoice either on 0113 487 1735 or at creditcontrol@smartsearch.com In these circumstances our team would recommend paying what you can, if anything, and picking up the phone to have a chat with the Emma or Donna.

First step: refer to your contract as your minimum term is detailed on this document. If you are still within your contractual period, the invoice is due and payable. Any further questions can be answered by your Customer Success Manager on 0113 238 7660.

Second step: if you believe you have served notice and your account is now on a rolling annual plan, please contact your Customer Success Manager urgently on 0113 238 7660. Please note, all notice must be in writing and in accordance with your terms and conditions.

If you still need any assistance with your invoice, please contact Donna or Emma on 0113 487 1735.