Customer Success Manager

WHO ARE WE?

SmartSearch’s distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

As a Customer Success Manager you will be responsible for a team of 7 Executives and Senior Executives and ensure delivery against teams targets. You will coach, motivate and provide support for their progression. Each team member will be working to achieve annual personal development objectives, retention and client account growth targets.

WHAT IS LIFE LIKE AT SMARTSEARCH

• We are a multi-award winning Tech company with amazing career opportunities. Our recognitions include being named in the renowned RegTech100 list for 2022 and in 2021 we were acknowledged by the Financial Times as one of the Top 1000 fastest growing companies in Europe for the 4th consecutive year

• We have fantastic facilities at our head office in Ilkley which was designed with employee welfare and fulfilment in mind. You will have a hybrid work arrangement so you can also benefit from working from home 2 days per week.

• The office includes numerous bright and comfortable breakout areas, coffee pod machines, reading space, an onsite gym, onsite parking, gaming area, pool table, table tennis and fresh fruit delivered weekly

• There are excellent progression opportunities within our company growth plans based on personal development goals and regular feedback and reviews

• Regular training options will develop your skills and there is scope to develop an understanding of how the platform supports and protects clients with regards to Anti-Money Laundering regulations

• Our excellent benefits package includes up to 30 days annual leave per year

• Employee referral bonus and various weekly recognition schemes

• Employee engagement and activities committee that plans activities throughout the year

• Two big company celebrations per year - summer and winter events

• Company pension scheme, comprehensive private medical scheme and life insurance

• We have a proactive focus on inclusion & diversity and supporting social mobility through our DE&I Group; we are keen to meet with a diverse pool of candidates

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

• We're looking for intelligent, customer focussed people with strong communication and problem-solving skills

• You will be able to demonstrate lots of passion and initiative to develop a successful and rewarding career

• You will be quick to adapt to change and be able keep the needs and objectives of your team in mind

• You will be able to demonstrate effective people management and leadership abilities

• We are looking for someone who values teamwork as much as the rest of us

• Attention to detail, in particular an excellent standard of written communication, is vital to always maintain a precise and professional service

• You will have an ability to solve problems when tasked with new and interesting challenges