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Enterprise Customer Success Coordinator

Careers

SmartSearch’s distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

 SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

The Enterprise Coordinator will be responsible for accurately and efficiently responding to queries from CS Helpdesk clients and other enterprise value clients. You will be the first point of contact for resolving routine queries from our largest clients by phone and email.

 

A high level of customer service must be extended to clients at all times with excellent attention to detail applied to all tasks. Upon completion of your training you will have developed knowledge of current AML regulations and be able to provide support to clients in line with the client organisations’ individual AML policy and the guidance documents provided.

 

In addition, upon completion of your probation, you will be required to join a rota for adjusted shift patterns to provide out of hours support – typically 2 weekend days per quarter.

VARIED DAY TO DAY RESPONSIBILITIES

  • Deliver a seamless customer experience for our portfolio of enterprise clients and strive to exceed customer expectations.
  • Provide a best in-class query resolution service to our clients, aiming to resolve client issues as quickly as possible.
  • Use the information and resources available to investigate and resolve customer queries immediately or escalate through the appropriate channels for further investigation/resolution.
  • Keep up-to-date with any changes or upgrades to the SmartSearch platform.
  • Take responsibility for the completion of admin tasks such as bulk uploads and the administration of new contracts for enterprise clients.

     

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

  • Strong problem solving skills.
  • Ability to juggle multiple tasks at a time while maintaining sharp attention to detail.
  • Comfortable collaborating across departments and teams.
  • Ability to operate in a fast-paced environment.
  • World-class customer service skills.
  • Excellent verbal and written communication skills.
  • Team player, self-starter and multitasker who can quickly adjust prior

WHAT IS LIFE LIKE AT SMARTSEARCH?

  • We are a multi-award winning Tech company with an aspirational mentality

  • Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024

  • We have been Great Place To Work Certified since 2022

  • There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support

  • We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive Impact on our community

COMPANY BENEFITS

Our comprehensive benefit package includes:

  • 25 days holiday rising to 30 with each year of service.

  • Private Medical Insurance covering dental and optical.

  • Company pension scheme.

  • Life Assurance – 4x your annual salary.

  • 1 day paid volunteering per year.

  • Enhanced maternity / paternity offerings.

  • Employee Assistance Programme.

  • Cycle to work scheme.

  • On site gym.

Apply for this role

You want to work with us? Great! Apply now via email by clicking the button below or contact us directly at recruitment@smartsearch.com. Don’t forget to attach your CV and covering letter.