Marshall Property are one of the leading independent estate agents in Liverpool. They specialise in residential sales, commercial sales, lettings, property development and more. With over 30 years of experience they can confidently provide their clients with unrivalled guidance to help them through the property process.

The Brief

Marshall understand the importance of not just finding a house but a home, so their branches are placed in key locations throughout Liverpool. With their wide reach, they are confident they can find the perfect home for their clients.

Selling and buying property is an ideal cover for criminals attempting to “wash” illicit funds, so property firms are often targeted, with 1 in 16 firms falling victim to financial crime.

Since 2016, £6.7 billion of suspicious funds have been invested in UK property, showing this sector is especially vulnerable to money laundering which is why property firms are required to conduct AML and compliance checks on all their properties.

The Solution

By implementing SmartSearch’s award-winning AML and Compliance solution Marshall were able to achieve their goals, save time and improve their internal processes. By taking advantage of SmartSearch’s UK individual checks which work in real-time, delivering the most accurate KYC checks on the market in just 2 seconds, with enhanced due diligence being run on any matches automatically, the company has stated this solution has been their most beneficial as in their day to day practice they complete a lot of UK Individual Checks.

The Results

• Increased efficiencies
• Reduced false positives
• Enhanced customer experience

Since integrating SmartSearch into their operations, Marshall has witnessed a transformative shift. The solution automated their compliance procedures, eliminating the need for laborious manual tasks. This not only reduced the number of false positives for the company but also streamlined their internal processes. As a result, they now have a faster and more efficient onboarding process, cutting down the time it takes to get clients up and running and delivering a superior user experience for clients and partners. This not only saves Marshall time and resources but also enhances the initial experience for their customers, setting a positive tone for their ongoing relationships.